Frequently asked questions

General

What is FIGGI Beauty?

FIGGI Beauty is a science-backed skincare brand designed specifically for dry, sensitive, and reactive skin. Our formulations are fragrance-free, essential oil-free, and dermatologist-approved, ensuring gentle yet effective results. We believe in the skin-soul connection, combining high-performance skincare with holistic self-care.


What makes FIGGI Beauty unique?

FIGGI is unapologetically formulated for sensitive skin, offering scientifically developed, slow-release formulations that hydrate, calm, and restore balance. Infused with organic, cosmos-certified South African Rooibos, our products promote barrier repair and skin resilience while respecting the skin’s natural ecosystem.


Is FIGGI Beauty vegan and cruelty-free?

Yes! FIGGI is 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and our products are never tested on animals.


Where are FIGGI products made?

Our products are formulated by our founder Jeanne, and are manufactured with strict quality standards, ensuring clean, effective, and gentle formulations.


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Product Information

Are FIGGI products suitable for all skin types?

FIGGI is formulated specifically for dry, sensitive, and reactive skin, but our gentle, hydrating formulations can be used by all skin types, including normal and combination skin. Those with oily or acne-prone skin may still benefit from our hydrating and barrier-supporting ingredients.


How do I find the right FIGGI products for my skin?

We recommend checking out our detailed product descriptions to find the best match for your skincare needs. If you're unsure, feel free to email us at hello@figgibeauty.com—we’d love to help!


What is the FIGGI Sensi-Soul Regimen?

The Sensi-Soul Regimen is FIGGI’s signature skincare routine for sensitive skin, featuring:
✔️ Double Cleanse Duo – A two-step cleansing system for deep yet gentle cleansing
✔️ Nurture the Goddess Antioxidant Enriched Day Cream – Hydration and protection for daily skin support
✔️ Nourish the Goddess Evening Rescue Cream – Deep overnight nourishment for optimal skin recovery


How do I use the FIGGI Double Cleanse Duo?

1️⃣ Step 1: Purify the Goddess Balm-to-Oil Cleanser – Apply to dry skin to dissolve makeup and impurities. Rinse.
2️⃣ Step 2: Refresh the Goddess Gentle Gel Cleanser – Follow with this non-foaming cleanser to remove residue and refresh your skin.


Can I use the Slow Glow Serum if I have sensitive skin?

Yes! The Slow Glow Serum is formulated with a gentle, slow-release form of retinol, designed to minimize irritation while supporting skin renewal. We recommend starting 1-3 times per week and increasing usage gradually.


How often should I use the Miracle Mist?

The Miracle Mist can be used throughout the day for instant hydration and refreshment. You can spritz it:

  • As a toner after cleansing
  • To set makeup for a dewy finish

Ingredients & Formulations

Are FIGGI products fragrance-free?

Yes! All FIGGI products are fragrance-free, essential oil-free, and free from artificial colorants, making them ideal for sensitive skin.


What is the role of Rooibos in FIGGI skincare?

FIGGI harnesses the power of organic, cosmos-certified South African Rooibos, known for its antioxidant, anti-inflammatory, and soothing properties. This unique ingredient calms sensitivity, reduces redness, and strengthens the skin barrier.


Do FIGGI products contain parabens, sulfates, or artificial dyes?

No. FIGGI products are free from parabens, sulfates, essential oils, linalool, limonene, artificial dyes, and other known irritants.

Ordering & Shipping

Where can I buy FIGGI products?

You can purchase FIGGI Beauty products directly from our official website, in store at our Hamilton boutique or from one of trusted partners ensuring you receive authentic, fresh, and high-quality products.


Do you ship internationally?

Currently, FIGGI Beauty ships within the UK only.

For U.S. shoppers, FIGGI products are available for purchase online at AMP Beauty LA and *T*.


How long does shipping take?

Shipping within the UK typically takes 2-3 working days from the time you place your order. Once your order is processed, you’ll receive a tracking number to stay updated on its journey.


What is your return policy?

We want you to love your FIGGI products! If you're not satisfied, please reach out to us at hello@figgibeauty.com within 14 days of receiving your order to discuss a return or exchange.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.